Emotional Intelligence in the Workplace

“A practical, go-to resource for anyone wishing to improve their EQ. . . . makes EQ accessible. . . . helping the reader establish good EQ habits.” —Joelle K. Jay, Ph.D., Author of The Inner Edge: The 10 Practices of Personal Leadership and The New Advantage: How Women in Leadership Can Create Win/Wins for Their Companies and Themselves

Emotional intelligence refers to your skill at identifying and effectively responding to what you, and the people around you, are thinking and feeling—and it's especially important in professional settings. Emotional Intelligence in the Workplace is your guide to developing your emotional intelligence, with actionable advice and exercises that help you make empathetic decisions, manage stress, resolve conflict, and maintain productive working relationships.

Emotional Intelligence in the Workplace includes:

• The power of connection—Learn why emotional intelligence is so critical for collaboration and success, along with easy ways to practice self-awareness, develop flexibility, read a room, and more.
• Real-world examples—Find anecdotes and example scenarios that show you the techniques in action and explain how they help build reputation and trust.
• Ways to grow and thrive—Discover how increased emotional intelligence opens doors for new opportunities and career advancement.

Explore what it means to be emotionally intelligent and actionable ways to apply it for professional success.

“An insightful look into emotional intelligence that will help both established and emerging leaders become more effective in the workplace through a deeper understanding and application of tools to enhance one’s success.” —Galen Smith, CEO of Redbox

“To have the impact you desire in the workplace, how you show up matters. Mark does a magnificent job explaining that in this must-read book.” —Melissa Williams-Gurian, Executive Coach and Author of How Do You Want to Show Up? Find Your Inner Truths and Lead With Them