Why Things Go Wrong

Easily learn complex business management practices and how to implement them with this concise, painless, and effective text.

Featuring W. Edwards Deming’s “14 Points for Managers” and “7 Deadly Diseases of Management”

Among the principles Gary Fellers teaches are those pertaining to manager-employee relationships, interdepartmental coordination, and, above all, quality management. He explains how to remove the stumps of outdated, poorly tested management styles from practice and get back to the business of frontline management.

W. Edwards Deming was a key consultant in management circles, his clients including Ford, GM, and Dow Chemicals. The Deming system was the secret to Japan’s economic miracle after World War II. His principles are taught regularly in business schools but rarely reach practical application because of their complexity. Now Fellers transcends these obstacles, putting Deming in a compact volume that speaks to anyone trying to understand why things go wrong.

Praise for Why Things Go Wrong

“Motivating, easy to read, and fast paced.” —Ken Blanchard

“Delivers what it promises, bringing back to the basics W. Edwards Deming’s forward thinking and far-reaching principles into a format that anyone can apply.” —Charles J. Givens, author, SuperSelf