Joseph A. Michelli

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Joseph A. Michelli is a #1 New York Times bestselling author and globally recognized customer experience consultant. He is the author of books about brands renowned for their stellar service and outstanding growth, such as the Ritz-Carlton Hotel Company, Mercedes-Benz, and Starbucks. Michelli was so impressed by Macquarie’s ability to deliver transformative customer experiences that he felt compelled to write this book.